Refund policy

Because our yarn, spinning fiber, and wool goods are natural, handcrafted products, we generally do not accept returns or exchanges. We encourage you to read product descriptions carefully before placing your order.

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We will gladly work with you to replace the item or provide an appropriate resolution.

Custom orders, cut fiber, and personalized items are final sale and cannot be returned or exchanged.

Our goal is for every customer to be happy with their purchase, so if you have any concerns, please reach out. We're always happy to help.